Have a vehicle service contract? We can diagnose the problem, communicate with your provider, and complete repairs after authorization and your approval.
We make warranty repairs easier
If you purchased a vehicle service contract, contact us with your vehicle details, symptoms, and provider information. We can prepare a diagnosis and estimate, communicate with the administrator, and explain authorized coverage and your remaining costs.
Request warranty repair →How it works
Contact us with your vehicle information, symptoms and the name of your warranty or vehicle service contract provider. If possible, have your contract number or coverage information available.
Our technicians inspect and diagnose your vehicle to determine what is causing the problem. Diagnostic testing or teardown may be required before the provider can review the claim.
We provide the contract administrator with the diagnosis, repair estimate and supporting information they request. Some providers may require additional documentation or a vehicle inspection before granting authorization.
Once the provider responds, we explain what has been authorized, what the contract will pay and whether you are responsible for a deductible or any noncovered items.
After authorization and your approval, we complete the repair. The vehicle service contract provider pays the approved portion according to the contract, and you are responsible for any deductible or noncovered costs.
Before you contact us
Please provide as much of the following information as possible:
Not sure what coverage you purchased? Send us a copy of your paperwork, and we can help identify the provider and claims information.
Coverage varies significantly between vehicle service contracts. Depending on your plan, covered repairs may include certain engine, transmission, cooling, electrical, air-conditioning, suspension or drivetrain components.
Approval is determined by the vehicle service contract provider — not Harrisburg Auto Shop. Maintenance items, pre-existing conditions, diagnostic charges, teardown, fluids, taxes or certain components may not be covered. A deductible may also apply.
We will explain the provider's decision and give you an upfront estimate for any amount that remains your responsibility before repairs begin.
Why choose us
Common questions
We work with many vehicle service contract providers. Contact us with the name of your provider so we can review its claims process and requirements.
Yes. You can request service at Harrisburg Auto Shop even if you purchased your vehicle or service contract from another dealership, subject to your contract's repair-facility requirements.
Many providers pay the approved portion directly to the repair facility. Payment procedures vary, so we confirm the process with your provider before beginning the repair.
Your service contract may require a deductible. You are also responsible for repairs, services or charges that the provider does not authorize.
No. The provider determines which components and charges are covered under your contract. We will explain the authorization before work begins.
You may contact them first, but you can also contact us with your contract information. We will review the claims instructions and help you understand the next step.
Ready when you are
Have your provider information ready and tell us what your vehicle is doing. We will review the situation, explain the process, and help you take the next step.
